1 Topic by KaraokeGirl

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Topic: Can't get to Transfer webpage with web address

I have tried both Internet Explorer and Mozilla, using the web address on the Transfer Tab page (the last few numbers change a bit if you open the application on multiple occasions - normal right?)

Both my laptop and my Iphone 3G S are on the same network.
The web address is exactly as on the Transfer Tab.

IE says:  Cannot display webpage, the diagnostic says: Pinged remote host but did not receive a response.
Mozilla says:  Server taking too long to respond.

I am using Windows Vista Home Premium and Internet Explorer 8.0.  I also have tried unchecking the http 1.1 box and various combinations with unchecking the http 1.1 by proxy box (ie one on, both on, one off, both off)  No luck.
Suggestions?

And as someone else has mentioned, for those of us who never get to the webpage with further instructions,
it does seem odd, that the first real instructions we get are on a support forum, not the Karaoke Anywhere home page for instance.

Last edited by KaraokeGirl (02/13/2010 03:08 PM)

2 Reply by mike

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Re: Can't get to Transfer webpage with web address

Yes, the port number (last few numbers do change every time you open the application, this will actually stop when version 3.0 comes out which is soon)

First there are a couple of things I want to make sure are correct/happening:

  • Just want to make sure that Karaoke Anywhere is running on your iPhone while you try to access the transfer page via the url given.

  • Just want to make sure that before the last 5 numbers (port number) there is a colon and not a period.

  • Can you go start > run > then type "cmd". Once the dos prompt opens type "ping XXX.XXX.XXX.XXX" (without the quotes and the XXX.XXX.XXX.XXX as the ip address given in the transfer tab on the iPhone. Please paste the outputted information back to the forum.


If that is all correct and you're getting a response back from the ping command above try turning off your firewall while you transfer the songs to the application.

  1. Go to Start > Control panel > Windows Firewall

  2. Go to the General Tab and select "OFF (not recommended)"

  3. Click Ok and try the transfer again

  4. If the transfer works, we would recommend that you turn your firewall back on when the transfer is complete

Also we are in the process of writing a manual for the application and it will be released along with version 3.0 (very soon)

3 Reply by KaraokeGirl

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Re: Can't get to Transfer webpage with web address

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Gloria>ping 192.168.50.188:49874
Ping request could not find host 192.168.50.188:49874. Please check the name and
try again.

C:\Users\Gloria>ping 192.168.50.188:49874/
Ping request could not find host 192.168.50.188:49874/. Please check the name an
d try again.

Looks like I still need help.

4 Reply by jonathan

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Re: Can't get to Transfer webpage with web address

Try removing the port number from the ping.

ping 192168.50.188

jonathan's Website

5 Reply by KaraokeGirl

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Re: Can't get to Transfer webpage with web address

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Gloria>ping 192.168.50.188

Pinging 192.168.50.188 with 32 bytes of data:
Reply from 192.168.50.127: Destination host unreachable.
Reply from 192.168.50.127: Destination host unreachable.
Reply from 192.168.50.127: Destination host unreachable.
Reply from 192.168.50.127: Destination host unreachable.

Ping statistics for 192.168.50.188:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\Gloria>

6 Reply by jonathan

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Re: Can't get to Transfer webpage with web address

Are you doing this when the application is open and on the transfer tab?

Is your computer connected wirelessly, or wired through a router?

jonathan's Website

7 Reply by KaraokeGirl

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Re: Can't get to Transfer webpage with web address

Yes, the Transfer tab is open as we speak and I am connected by WiFi.

8 Reply by jonathan

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Re: Can't get to Transfer webpage with web address

Interesting..  it seems that for whatever reason your router isn't allowing access to the phone.

Are you on a mac or a pc?

jonathan's Website

9 Reply by KaraokeGirl

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Re: Can't get to Transfer webpage with web address

pc

should I call Apple re the Iphone address not being picked up?

Last edited by KaraokeGirl (02/13/2010 05:16 PM)

10 Reply by jonathan

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Re: Can't get to Transfer webpage with web address

Okay, I'm going to apologize in advance for this.  We are going to get into the nitty gritty here, and I feel bad that you are even having this problem in the first place.

What we are doing is taking steps to diagnose where your problem is... once we identify that we should be able to work forward and figure out how to solve it.

Here's what I would like you to try:

Open up a shell (the same way you did to run ping)

Try this (replacing the numbers with what you were given.. note, no ":" here)

telnet 192.168.50.188 12345

Then hit CTRL-] and type "set localecho" and hit enter

then type:

GET / HTTP/1.1
Host: 192.168.50.188

And hit enter twice.  Please paste any output you get.  Make sure to replace the "192.168.50.188" with the numbers you are given from the app.

Thanks!

jonathan's Website

11 Reply by KaraokeGirl

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Re: Can't get to Transfer webpage with web address

Im gonna stop here for your feedback

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Gloria>telnet 192.168.50.188 49938^]set localecho
'telnet' is not recognized as an internal or external command,
operable program or batch file.

12 Reply by jonathan

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Re: Can't get to Transfer webpage with web address

Ugh.  Okay, Vista doesn't include telnet by default (just found that out.. the hard way, I guess!)

Here's how to make it available:
Open the Programs and Features Control Panel applet (Start, Control Panel, Programs and Features).
Select "Turn Windows features on or off."
Select the Telnet Client option and click OK.

Then repeat the instructions from my last post.

jonathan's Website

13 Reply by KaraokeGirl

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Re: Can't get to Transfer webpage with web address

Not sure which ones are right, see varous attempts below...


Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Gloria>telnet 192.168.50.188 50099
Connecting To 192.168.50.188...Could not open connection to the host, on port 50
099: Connect failed

C:\Users\Gloria>telnet 192.168.50.188 50099^]set localecho

telnet [-a][-e escape char][-f log file][-l user][-t term][host [port]]
-a      Attempt automatic logon. Same as -l option except uses
         the currently logged on user's name.
-e      Escape character to enter telnet client prompt.
-f      File name for client side logging
-l      Specifies the user name to log in with on the remote system.
         Requires that the remote system support the TELNET ENVIRON option.
-t      Specifies terminal type.
         Supported term types are vt100, vt52, ansi and vtnt only.
host    Specifies the hostname or IP address of the remote computer
         to connect to.
port    Specifies a port number or service name.

C:\Users\Gloria>GET / HTTP/1.1
'GET' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Gloria>Host: 192.168.50.188:50099
'Host:' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Gloria>

14 Reply by jonathan

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Re: Can't get to Transfer webpage with web address

Getting closer to this diagnostic.  You want to press enter after each line.  So here are the commands again (We can skip the localecho part):

telnet 192.168.50.188 50099 (press enter)
GET / HTTP/1.1 (press enter)
Host: 192.168.50.188 (press enter twice)

Remember to replace the numbers with what was given.

jonathan's Website

15 Reply by KaraokeGirl

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Re: Can't get to Transfer webpage with web address

Did first command twice to make sure Transfer Tab was open... not much luck I think.


Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Gloria>telnet 192.168.50.188 50196
Connecting To 192.168.50.188...Could not open connection to the host, on port 50
196: Connect failed

C:\Users\Gloria>telnet 192.168.50.188 50199
Connecting To 192.168.50.188...Could not open connection to the host, on port 50
199: Connect failed

C:\Users\Gloria>GET / HTTP/1.1
'GET' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Gloria>Host: 192.168.50.188
'Host:' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Gloria>

16 Reply by jonathan

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Re: Can't get to Transfer webpage with web address

Yeah it looks like the phone isn't starting its server correctly.

Try downloading Bonjour for windows: http://support.apple.com/downloads/Bonjour_for_Windows

Then click on the Bonjour icon inside of Internet Explorer and see if your phone shows up.  If it does, simply click it and se if it loads for you!

jonathan's Website

17 Reply by KaraokeGirl

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Re: Can't get to Transfer webpage with web address

Update.  Having no luck with my laptop on the road.  I have tried my PC, now that I am back from business trip.  Works great and FAST!  Thanks for trying so hard.

18 Reply by mike

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Re: Can't get to Transfer webpage with web address

Excellent! Glad you were able to get it working.

If you can find the time, please rate/review our app on iTunes.
Thanks!

19 Reply by missreaper

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Re: Can't get to Transfer webpage with web address

i had this same problem with both my laptops one is vista and one is xp and after reading this log i tried it with my desktop that wasnt wifi connected and it worked ! odd

20 Reply by rivers101

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Re: Can't get to Transfer webpage with web address

SIr,

I have the same problem but without solutions.
I cannot connect to my ipod touch 8gb.
i typed the adress correctly.
Transfer window is ON.
Just bought the app yesterday.
i use expolrer, mozilla, chrome.
Followed the steps here.
check uncheck the http 1.1
downloaded bonjour.

Im in windows home servce 3

Please email me riversvendiola@yahoo.com